Everything you need to know about our products, shipping, and support.
Orders are processed and shipped within 3–5 business days. Once your order is on its way, you'll receive a confirmation email with the details.
Yes, tracking details are provided via email once your order has shipped. If you haven't received tracking information, check your spam folder or reach out to our support team.
Use as directed on each product or as recommended by a skincare professional. Every item includes usage guidance to help you build a gentle, effective routine.
Yes, our products are designed to be used together as part of a simple routine — for example, pairing the Hydrating Face Mist with the Revitalizing Serum Duo for a complete daily regimen.
Our products are formulated for general use on most skin types. If you have specific skin conditions, allergies, or sensitivities, please patch test first and consult a dermatologist before use.
You can reach us at contact@mellowskinlab.com or call +1 (386) 732-6096. We're available Monday to Saturday, 9am to 6pm (ET).
Our transactions are secure and encrypted.
We are happy to answer your questions via phone or e-mail.
Every order ships tracked and arrives within 3–5 business days.
Not satisfied? Return any product within 30 days for a full refund.